MAHELI HELI offers free returns for store credit on all full price items for U.S. customers within 14 days of the delivery or pick up notice. Although we do not offer refunds, we can accept your return for store credit or simply help you process an exchange.
Please see eligibility below. We know online shopping can be tricky, so we’re here to help you get your order right. Email us at firstname.lastname@example.org if you have any styling or sizing questions before completing your purchase.
Our guidelines and everything you need to know about our returns process is listed below. Please note, Maheli Heli Inc. reserves the right to deny a refund, or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Each piece goes through a quality check before it is sent out.
If you have read our guidelines below and wish to start your return please click here.
Eligibility for Returns:
- All returns must be postmarked within 14 days of delivery or pick up.
- Items must be unwashed, unworn, and unsoiled.
- Tags and accessories must be in place and untampered with.
- All clearance/sale items are FINAL SALE, no exceptions.
- All custom orders are FINAL SALE.
- All items purchased using promotional codes over 20% off are FINAL SALE.
Please note we are not responsible for losses or damages during transit.
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow our return process, then place a new order for the correct style or size.
International customers are responsible for sending in returns. Once the item(s) are approved please allow up to 10 business to receive your refund. Please ship to: Maheli Heli HQ 13280 SW 131 Street, Bay #112 Miami, FL 33186
- If you’re a Miami local- avoid shipping costs and delays by stopping by our HQ.
- Trust us to make your suit(s) fit just right. Make an appointment to come into our studio for an alteration or fitting.
- We offer alterations on all MAHELI HELI bikinis for a small fee of $15 per piece. If you wish to alter your suit(s) please send us an email and we will have one of our tailors contact you at your convenience. We LOVE customizing to make our suits fit YOU perfectly.
As a small business, we strive to make our customers 100% satisfied with their purchase. With an array of styles, our ultimate goal is to make everyone feel confident and comfortable in their new suits. So, if you don't love your kini or something doesn't fit right, no worries! We have your back! Check out our Alterations + Fittings page.