Returns

Our Return policy was updated January 24, 2020. Please read before completing your purchase.
 
MAHELI HELI now offers free returns on all full price items for U.S. customers within 14 days of the delivery date. Please see eligibility below. We know online shopping can be tricky so we’re here to help you get your order correct. Email us at heythere@maheliheli.com if you have any styling or sizing questions before completing your purchase.
  

Our guidelines and everything you need to know about our Returns process is listed below. Please note, Maheli Heli Inc. reserves the right to deny a refund, or store credit if the item(s) returned are not in original condition or do not meet our quality standards.

Eligibility for Returns:

  • All returns must be postmarked within 14 days of delivery.
  • Items must be unwashed, unworn, and unsoiled.
  • Tags and accessories must be in place and untampered with.
  • All clearance/sale items are FINAL SALE, no exceptions.
  • All items purchased using promotional codes over 20% off are FINAL SALE.
  • For items purchased using promotional codes 10-15% off, a $10 restocking fee will be deducted from your refund. 
To start your Return:
  1. Email info@maheliheli.com with your order number to request a pre-paid return label.
  2. Please print out the label we send you, and follow the detailed instructions. Please note we are not responsible for losses or damages during transit.

Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow our return process, then place a new order for the correct style or size.
International customers are responsible for sending in returns. Once the item(s) are approved please allow up to 10 business to receive your refund. Please ship to: Maheli Heli HQ 13280 sw 131 street bay #112 Miami, FL 33186

 
Other Options:

  1. If you’re a Miami local- avoid shipping costs and delays by stopping by our HQ. Please contact us first to make an appointment. Contact Us.
  2. Trust us to make your suit(s) fit just right. We offer alterations on all MAHELI HELI bikinis. If you wish to alter your suit(s) please send us an email and we will have one of our tailors contact you at your convenience. We LOVE customizing to make our suits fit YOU perfectly.
As a small business, we strive to make our customers 100% satisfied with their purchase. With an array of styles, our ultimate goal is to make everyone feel confident and comfortable in their new suits. So if you don't love your kini or something doesn't fit right, no worries! We have your back- Check out our Alterations + Fittings page.